The Intake Volunteer will be the first point of contact for our program. He/She will answer calls to the Help line. They will need to use a warm, caring, understanding and sympathetic voice when speaking directly to the clients. (exhibiting Arc’s warm embrace at all times) the main responsibility is to gather important basic information from the clients so that Arc can pair them with a comfort coach with a close connection to their particular situation. Discretion will be very important, we need to understand how and when best to contact them, preference of gender if any for their chosen comfort care coach, amongst other things. A calm caring voice is most important as the Intake Volunteer will be the initial “face” to the clients of Arc.